At Benaissance, we take documentation very seriously.  We believe in running a mature, process driven business where we can expect predictable results each and every time.  Our experience has proven these strategies translate directly into profits and efficiency.  “If it isn’t written down, it never happened” has become a motto to live by.

To get a perspective on the just some of the various documents we maintain:

1.            Accounting Procedures & Policies

2.            COBRApoint, SPMpoint and HBEpoint User Manuals

3.            Customer Support Policies and Procedures

4.            Data Security Manual

5.            Disaster Recovery / Business Continuity / Disaster Mitigation Manual

6.            Employee Handbook

7.            Employee Training & Management Policies and Procedures

8.            HIPAA Security Manual

9.            HIPAA Self-Assessment Risk Analysis Manual

10.          Human Resources Policies and Procedures

11.          IT Policies and Procedures

12.          New Customer / Deconversion Procedure Manual

13.          PaymentServices Customer Manual

14.          PaymentServices Internal Policies & Procedures

15.          Safety Policies and Procedures

16.          SSAE 16 Master Controls Document

17.          IT Incident Response Manuals

Each manual is owned by a department and assigned to a manager within that department.  Every time we make a policy or procedure change; it is immediately documented and distributed to key stakeholders.  Each document is versioned and obsolete manuals are archived for future reference.

Having well documented policies and procedures empower the company to better align resources, detect deficient procedures and hold staff members accountable to the standards set by the company. 

If your documentation is lacking, I strongly encourage you to make this a 2011-2012 priority.  I know it is never fun to program in Word, but it is worth the effort.